Refund policy

1. Returns & Exchanges Timeframe
You can request a return or exchange within 14 days of receiving your parcel. The item must be posted back to me within 14 days after your request is approved.
2. Item Condition Requirements
To be eligible for a full refund or exchange, items must be:
  • Unworn, unused, and unaltered.
  • In their original, undamaged packaging (including any gift boxes or jewellery bags).
  • Free from perfume, smoke, or make-up stains.
3. Non-Returnable Items & Exceptions
Due to the nature of handmade and specialised goods, the following items cannot be returned or exchanged unless they arrive faulty:
  • Custom or Personalised Orders: Items made to your specific size, colour choices, or with custom initials/engravings.
  • Intimate Accessories: For hygiene reasons, earrings and underwear cannot be returned or exchanged.
  • Sale Items: Anything purchased from our "Sale" section or marked as "Final Sale."
4. Faulty or Damaged Items
I take great care in packaging your orders safely, but if your item arrives broken or faulty, please contact me at angelcry66shop@gmail.com within 48 hours of delivery. Please include your order number and a clear photo of the damage. I will gladly arrange a repair, replacement, or full refund (including shipping costs) at no extra charge to you.
5. Return Shipping Costs


Unless the item is faulty or a mistake was made on my end, you are responsible for the cost of return shipping. Because I am a small, independent shop, I cannot absorb these costs for standard returns or a change of mind.
I highly recommend using a trackable shipping service (such as Royal Mail Signed For), as I cannot issue a refund for items lost in transit back to me.
6. How to Start a Return
  • Step 1: Email me at angelcry66shop@gmail.com with your order number and the reason for your return.
  • Step 2: Once approved, pack the item securely and post it to the address provided in our email chain.
  • Step 3: Once I receive and inspect the item, I will process your refund. Please allow 7–14 business days for the funds to return to your original payment method.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at angelcry66shop@gmail.com.